Returns & Refund Policy

At Nutranza Foods, we are committed to delivering fresh, high-quality products. If you experience an issue with your order, we're here to help and will do our best to resolve it quickly.

Return Eligibility

Due to the nature of food products, we generally do not accept returns once an order has been delivered.

However, if you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours of delivery, and we will review your request for a replacement or refund.

Items That Cannot Be Returned

For safety and hygiene reasons, we cannot accept returns for:

• Opened or used food products
• Products with damaged or missing original packaging
• Products returned after the specified reporting period
• Orders where the issue is not related to product quality or delivery

Damaged or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please email us within 48 hours of delivery with:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)
• A brief description of the issue

Our team will review your request and provide a suitable resolution as quickly as possible.

Refund Process

If your refund request is approved, the refund will be processed to your original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after verifying your bank account details.

Refund Timeline

Approved refunds are generally processed within 5–7 business days. The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible after placing your order.

Need Help?

If you have any questions regarding returns or refunds, please contact us.

📧 Email: nutranzafoods@gmail.com

📞 Phone: +91 84870 36026

Our customer support team will be happy to assist you.